Refund & Dispute Policy
Last updated: April 4, 2026
Overview
SymbioCore Technologies LLC ("SymbioCore," "we," "us," or "our") is committed to customer satisfaction. This policy outlines how we handle refund requests and billing disputes for our software products and services.
Requesting a Refund
If you are not satisfied with your purchase, you may request a refund by contacting our support team:
- Email us at info@symbiocore.ai
- Include your account email and order/transaction ID
- Provide a brief explanation of your reason for the refund request
Refund Eligibility
Refund requests are evaluated on a case-by-case basis. Generally, refunds may be granted if:
- The request is made within 14 days of the original purchase
- The service was not delivered as described
- Technical issues prevented you from accessing the service
Non-Refundable Conditions
Refunds may not be available in the following circumstances:
- Services that have been fully delivered and utilized
- Requests made more than 14 days after purchase
- Violation of our Terms of Service
- Custom or one-time setup services that have been completed
Billing Disputes
If you believe there is an error with a charge on your account, please contact us immediately at info@symbiocore.ai. We will investigate and respond within 5-7 business days. We encourage you to contact us before initiating a chargeback with your bank or credit card provider, as we are committed to resolving disputes promptly and fairly.
Response Time
Our support team typically responds to refund requests and billing inquiries within 24-48 hours during business days (Monday-Friday, excluding US holidays).
Contact Us
For questions about this policy or to submit a refund request, contact us at: